Returns & Digital Access
Practical information for customers using HCP print books, digital downloads, Simplebooklet flipbooks, QR resources and online learning supports.
Hanlon Creative Press
Clear, responsible information for visitors, parents, teachers, schools and customers using HCP books, digital resources, QR pages and flipbooks.
Returns & Digital Access Policy
Last updated: 1 May 2026
Purpose of this policy
This page explains how returns, refunds and digital access requests are handled for Hanlon Creative Press resources. Different rules may apply depending on whether the item is a print book, a digital download, a flipbook, online access, a school licence, or a product purchased through a third-party platform such as Amazon.
Use the seller platform first
If you bought an HCP book or product through Amazon or another third-party retailer, the purchase, payment, delivery, return and refund process is normally managed by that platform. Please follow the return/refund process in your order account first.
Damaged or faulty items
If a print item arrives damaged, defective, misprinted or not as described, contact the retailer or platform where you purchased it. If you purchased directly from HCP, contact us with your order details and clear photos of the issue.
Contact HCP
For purchases made directly from Hanlon Creative Press, contact info@hanloncreativepress.ie with your name, order date, product title, proof of purchase and a short explanation of the issue.
Digital downloads, flipbooks and online access
Digital resources may include PDF downloads, Simplebooklet flipbooks, audio files, transcripts, worksheets, QR-code pages, answer pages, challenge tasks, teaching packs, or other online supports. Because digital content can be accessed immediately, downloaded, streamed or copied, cancellation/refund rules may differ from physical products once digital access has begun.
If digital content is faulty, unavailable, inaccessible, incomplete, or materially different from its description, HCP will make reasonable efforts to fix the issue, restore access, replace the file, or offer another appropriate remedy where required.
Access problems
If a QR code, audio file, flipbook, PDF, transcript or online support page does not work, contact HCP with the resource name, page title, link or QR location, device/browser used, and a screenshot if possible. We will try to identify and correct the issue.
Incorrect purchase or duplicate access
If you believe you purchased the wrong resource, purchased twice, or cannot access something you paid for, contact us promptly with proof of purchase. We will review the issue and respond with a practical solution where possible.
School or class licences
Class-set, department, school or institutional access may be subject to separate written terms, licence periods, user limits, permitted sharing rules and invoicing arrangements. Contact HCP before uploading digital files to a school learning platform or sharing them across multiple classes.
What we may ask for
To handle a return, refund or access issue, we may ask for proof of purchase, order number, product title, purchase platform, access link, screenshots, and a description of the issue. This information is used to investigate and resolve the request.
Consumer rights
Nothing in this policy limits your statutory consumer rights under Irish or EU consumer law. For online and digital purchases, consumer rights can depend on the type of product, how it was supplied, whether access/download/streaming has begun, and whether the product is faulty or not as described.
Contact: info@hanloncreativepress.ie
This policy is intended as a practical customer support page for HCP resources. It is not legal advice and may be updated as HCP products and digital access systems develop.